WARRANTIES: We offer limited warranties on all our work.
Custom Makes - 5 years
Repairs - 12 months
Rethreading - 3 months
Watch Repairs - 12 months
Retail Stock – 12 months
Antique/Estate Stock- No warranty
NO WARRANTY ON GLUED ITEMS
Warranty covers manufacturing faults only. Please refer to stone and metal policies below for more detail.
Melting of customer metals: When recycling customer metals we are unable to guarantee the quality of the metal after the melting process and are therefore not covered under warranty. Eg: small blemishes and cracks.
In the instance that we quote to use customer metal in a job and there is not enough provided, we will offer to add extra at a reduced cost, if the customer is unable to supply additional metal. This is sometimes not obvious until the work has commenced. If there is more than required we will return the unused portion OR a trade in can be agreed upon.